Transnet Learner Call Centre X 10 Positions

Company Transnet
Available in KwaZulu-Natal
Location Durban
Deadline May 3, 2019

Short Description

Position Purpose

  • To be trained and skilled to act as a key channel of communication for Transnet Port Terminals Customers and
    Stakeholders.
  • Ensure that all telephone calls, e-mails and online queries are timeously and effectively dealt with.
  • Escalate irresolvable queries to the supervisor and relevant business units as required by Customer Service Centre query
    escalation procedures.
  • Class attendance and portfolio completion.

Position outputs :

Actively participate in all training programmes related to:

  • Completing the Learnership Programme inclusive of Portfolio of Evidence.
  • Maximize customer service.
  • Manage customer relations.
  • Promote Transnet Port Terminals services and brand.
  • Support customer service initiatives, manage customer information flow.
  • Recommend customer service process improvements.

Requirements

Qualifications & Experience:

  • Matric

Competencies:

  • Ability to manage conflict
  • Assertive
  • Initiative
  • Perseverance
  • Self-motivated
  • Attention to detail
  • Telephone etiquette
  • Team player
  • Service orientated
  • Can-do attitude
  • Integrity
  • Ability to work under pressure
  • Computer Literacy
  • Knowledge of Microsoft Packages
  • Ability to multi-task
  • Ability to work under pressure in a stressful environment

How to apply

Visit https://recruiting.transnet.net Please take care in completing all required details on the profile, and then apply for the position.

Contact Person: thembeka.mabuza@transnet.net